Support

Have a question, feedback, or need assistance? Our support team is ready to help.

• Email: support@fanthq.com
• Response time: Within 24-48 hours

Please include your username and a detailed description of your issue to help us assist you faster.

How do I create an account?

Download the FantHQ app from the App Store or Google Play, tap 'Sign Up', and follow the prompts to create your account using your email or social login.

How do I reset my password?

On the login screen, tap 'Forgot Password' and enter your email address. You'll receive a link to reset your password.

How do I update my profile?

Go to your Profile tab, tap the settings icon, and select 'Edit Profile' to update your photo, bio, and other information.

How do I report inappropriate content?

Tap the three-dot menu on any post and select 'Report'. Choose the reason for your report and submit. Our team reviews all reports.

How do I delete my account?

You can delete your account by going to Profile > Settings > Account Settings > Delete Account. Follow the prompts to confirm deletion. You can also email support@fanthq.com to request account deletion.

Please note:

• Account deletion is permanent and cannot be undone
• All your posts, messages, and data will be permanently removed
• Any active subscriptions should be cancelled separately through your app store

How do I deactivate my account temporarily?

Currently, we only support permanent account deletion. If you need a break, you can log out and return anytime.

How do I make my account private?

Go to Profile > Settings > Privacy and toggle on 'Private Account'. Only approved followers will be able to see your posts.

How do I block or mute someone?

Visit the user's profile, tap the three-dot menu, and select 'Block' or 'Mute'. Blocked users cannot see your profile or contact you.

How do I manage my data?

You can request a copy of your data or request deletion by emailing support@fanthq.com. We comply with GDPR, CCPA, and other privacy regulations.

The app is crashing or not loading

• Make sure you have the latest version of the app installed
• Try closing and reopening the app
• Restart your device
• Check your internet connection
• If the issue persists, email us with your device model and OS version

I'm not receiving notifications

• Check that notifications are enabled in your device settings
• Go to Profile > Settings > Notifications in the app to verify your preferences
• Make sure Do Not Disturb mode is off

Found a bug? We'd love to hear about it so we can fix it.

Please email support@fanthq.com with:

• A description of the issue
• Steps to reproduce the bug
• Your device model and OS version
• Screenshots or screen recordings if possible

We're always looking to improve FantHQ. If you have ideas for new features or improvements, we'd love to hear from you.

Send your feedback to support@fanthq.com with 'Feedback' in the subject line.