Privacy Policy
We're committed to protecting your privacy and being transparent about how we handle your data.
Fanthq ("Fanthq," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Fanthq mobile applications, website, and services (collectively, the "Platform").
1. Scope of This Policy
This Privacy Policy applies to all users of Fanthq globally and covers:
- Information collected through the mobile apps (iOS and Android)
- Web access (if applicable)
- Communications, transactions, and interactions within the Platform
2. Information We Collect
2.1 Information You Provide — We collect information you voluntarily provide, including:
- Account Information: Name, username, email address, password, profile photo, bio, and preferences
- Content & Activity: Photos, videos, captions, posts (Fancy/Fantasy), comments, reactions, and engagement activity
- Messages and communications with other users
- Transactions & Commerce: Store listings, purchases, gifting interactions, and payment-related metadata (processed by third-party providers)
2.2 Automatically Collected Information — When you use the Platform, we automatically collect:
- Device & Technical Data: Device type, OS, app version, unique device identifiers, mobile network information
- Usage Data: Content viewed, interactions, scroll behavior, time spent, clicks, session duration
- Location Data: Approximate location based on IP address; precise location only if explicitly permitted by you
- Log & Diagnostic Data: Crash logs, performance data, error reports
2.3 Tracking & Advertising (ATT Compliance)
- For iOS users, Fanthq complies with Apple's App Tracking Transparency (ATT)
- We request explicit permission before tracking activity across apps/websites
- If permission is denied, we do not track for cross-app advertising and rely on contextual and first-party analytics only
- For Android users, tracking complies with Google Play policies
2.4 Cookies & Similar Technologies — We use cookies (web version), mobile SDKs, and analytics tools to maintain sessions, understand usage patterns, and improve performance.
3. How We Use Your Information
We process your information to:
- Provide, operate, and maintain the Platform
- Personalize your experience (e.g., Fancy/Fantasy feed algorithm)
- Recommend content and users
- Enable messaging, sharing, and group interactions
- Process transactions, stores, and gifting
- Detect fraud, abuse, and security threats
- Improve performance, features, and design
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the EEA or UK, we rely on:
- Contractual necessity — to provide the Platform
- Legitimate interests — improving services, safety, analytics
- Consent — tracking, marketing (where required)
- Legal obligations — compliance with laws and enforcement
5. How We Share Information
We may share your information with:
- Service Providers: Cloud hosting, storage, CDN providers, analytics providers, moderation and safety tools
- Payment & Commerce Partners: Payment processors (e.g., Apple/Google billing or third-party providers), logistics providers for gifting fulfillment
- Legal & Regulatory Authorities: When required by law, subpoena, or legal process, or to prevent fraud, abuse, or harm
- Business Transfers: In case of merger, acquisition, or sale of assets
We do not sell personal data in the traditional sense.
6. Your Privacy Rights
6.1 GDPR Rights (EEA/UK Users) — You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
6.2 CCPA / CPRA Rights (California Users) — Under the California Consumer Privacy Act, you may:
- Request access to categories and specific pieces of personal data
- Request deletion of personal data
- Opt out of sale or sharing (if applicable)
- Not be discriminated against for exercising rights
To exercise rights, email: support@fanthq.com
7. Account Deletion & Data Control
You may delete your account via in-app settings (if available), or by emailing support@fanthq.com.
Upon deletion, your personal data will be deleted or anonymized. Some data may be retained for legal, fraud prevention, or compliance purposes.
8. Data Retention
We retain data only as long as necessary for:
- Providing services
- Legal compliance
- Dispute resolution
- Security and fraud prevention
Retention periods vary depending on data type and legal requirements.
9. Data Security
We implement industry-standard safeguards:
- Encryption in transit (HTTPS)
- Access controls and authentication
- Monitoring for unauthorized access
However, no system is completely secure.
10. Children's Privacy
Fanthq is not intended for users under 13. We do not knowingly collect personal data from children. If discovered, such data will be promptly deleted.
11. International Data Transfers
Your data may be transferred to and processed in the United States and other jurisdictions where our service providers operate.
We implement safeguards such as standard contractual clauses (SCCs) and secure processing practices.
12. Content Visibility & Privacy Controls
Depending on your settings:
- Public accounts: Content may be visible to anyone (including non-users)
- Private accounts: Content is limited to approved followers
- Followers may be categorized (e.g., Inner Circle / Outer Circle), affecting visibility
13. Third-Party Services
Fanthq may link to or integrate third-party services (e.g., stores, payment providers). We are not responsible for their privacy practices, policies, or content.
14. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated to users. Continued use of the Platform constitutes acceptance.
15. Compliance Statement
Fanthq complies with:
- Apple App Tracking Transparency (ATT)
- Google Play User Data policies
- GDPR and CCPA/CPRA requirements
Users are provided clear consent flows, data access and deletion mechanisms, and transparency in data usage.
16. Key Privacy Principles
Fanthq is built on:
- Transparency — Clear communication about data use
- Control — Users manage their data and visibility
- Security — Strong safeguards for user information
- Respect — Protecting user expression and privacy
Questions about this policy?
Contact us at support@fanthq.com